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SpinTrue
Golf Marketing
a division
of
Janastar
281-385-9121
info@janastar.com |
Proud
Members
of
National Golf Course Owners Association
United States Golf Association
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Home > SpinTrue
Services > Silent Partner Analysis |
Silent Partner™ Analysis
"SPA"
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Often referred to as
"mystery shopping", SpinTrue reviews your golf operation as customers in
order to help monitor and improve service and quality consistency and
standards. Areas reviewed are customized to previously-defined
criteria. SpinTrue reviews your
course and customer experience first-hand. From your parking lot
to the 19th hole, we gather information first-hand, from your key
employee team and your customers.
Timely feedback is provided, offering a basis for
quality control, incentives and competition. Golf is a complete
experience from the time a decision is made to play, to the time your
customer returns home - and beyond. The Silent Partner Analysis
(SPA) monitors and controls the consistency of your golf
program - and ensures all customer touch points reflect your brand's
equity.
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Comprehensive Resort/Golf SPA
For resorts with golf operations, we introduce the same measurement of
importance versus performance allowing the owner/operator to first learn
what is important to the customer throughout all aspects of their resort
experience, then to identify how well the property scores in delivering
against those ratings. Observations are made at each point of contact and
the complete service offering is rated in accordance with guidelines
produced by industry recognized rating services. Additionally, the
consistent application of the property's existing quality standards can
be reviewed as a part of our analysis.
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Initial SPA time on-site is 2 days, with your review
completed within 2
weeks.
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Click Here to
view a sample SPA
Table of Contents
It will
open in a new browser window. (87K, or approx 20 seconds with a 28.8
modem).
Click here
to download Adobe®
Acrobat®
Reader (free)
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To learn more about the SPA,
CLICK HERE to fill out our comment form, and we'll get back with you
generally within one business day.
Thanks for your time! The SpinTrue Team.
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